VISION, MISSION, CORE VALUES

 BUSINESS PHILOSOPHY

Smart Vietnam focuses on excellence, customer success, valuing people, and creating a sense of community:

1. Excellence in our field: We strive to be the best in everything we do, continuously improving our technology, processes, and human resources through investment in research and development and collaboration with leading technology partners.

2. Customer success is our success: Our goal is to bring success to our customers by providing them with highly accurate products and superior service quality while measuring success through customer satisfaction indices and outstanding after-sales service.

3. People are our greatest asset: We believe that the key to providing quality products and services lies in our team of highly skilled and dedicated employees. We are committed to investing in training and development programs to enhance the skills and knowledge of our employees.

4. The company is our home: At Smart Vietnam, we view the company as a community where all employees work together and share responsibility for the company's success. We regularly organize team-building activities and employee support programs to strengthen community spirit and solidarity.

   We are committed to fully complying with and enhancing corporate governance according to international standards, while always remembering the philosophy of "bringing joy and peace of mind to people around the world.

 VISION

Smart Vietnam aims to become the leading company in Vietnam and the region in sheet metal processing, recognized internationally for innovative technical solutions and superior service quality. We are committed to continuous improvement to meet and exceed the expectations of global customers.

 MISSION

To provide precision sheet metal products that always meet or exceed customer expectations through advanced technical solutions and cost savings. We are committed to delivering superior product quality, building a dedicated team of employees, and providing safe, professional services.

 CORE VALUES

At Smart Vietnam,

« Reputation: We prioritize reputation above all else, building strong relationships with customers and stakeholders based on honesty and trust.

« People: We believe that people are our most valuable asset and strive to create a positive and inclusive work environment where everyone can grow and succeed.

« Quality: We are committed to delivering excellence in everything we do, from the products and services we provide to the way we conduct our business.

« Innovation: We are driven by continuous innovation and development, constantly seeking new and better ways to serve our customers and maintain our leadership position.

 HEALTH, SAFETY, AND ENVIRONMENT

We are committed to establishing, implementing, and continuously improving Health, Safety, and Environment programs to exceed industry standards. Our goal is to prevent any harm to people, property, processes, and the environment through an effective and advanced management system aimed at excellence. We promote a proactive approach and provide health, safety, and environmental solutions at all levels of the organization.

 OUR OBJECTIVES

¥ Drive revenue growth by expanding our customer base through reaching new markets and developing new products, while increasing market share in existing markets.

¥ Enhance operational efficiency through process improvement, automation, and the application of advanced technologies.

¥ Expand workshops and machining capabilities through planned investments in modern infrastructure and equipment.

¥ Foster a culture of innovation by investing in R&D initiatives, launching creative and collaborative programs, and encouraging employee creativity.

¥ Strengthen our commitment to sustainability by reducing carbon emissions through energy-saving measures and the use of renewable energy sources, and implementing environmentally friendly business practices.

¥ Improve customer satisfaction by consistently delivering high-quality products and services, using customer feedback tools, and promptly addressing customer issues.

¥ We believe that achieving these objectives will allow us to continue growing and succeeding as a company while remaining true to our values of quality, innovation, and social responsibility.

 HOW WE ENSURE QUALITY:

ü Use modern equipment and technology such as automated machinery, digital control systems, and advanced production management software.

ü Implement a stringent quality control process, including raw material inspection, in-process inspection, and final product inspection.

ü ISO 9001:2015 Quality Management System.

ü Comply with additional ISO certifications, including ISO 14001 Environmental Management.

ü A team of skilled and experienced engineers and workers, continuously trained to enhance skills and knowledge.

ü Adhere to industry standards and customer specifications.

ü Use the highest quality materials, selected from reputable suppliers and compliant with international standards.

ü Continuously improve and update processes and technology through the application of Kaizen methodology and Lean Six Sigma tools.

ü Regularly collect customer feedback through surveys, direct interviews, and online communication channels, which are then analyzed and promptly addressed.

ü Communicate and collaborate effectively with customers through regular meetings, email exchanges, phone calls, and online platforms to ensure their needs are met timely and accurately.