SMART VIET NAM: EMPOWERING COMMUNITIES THROUGH RESPONSIBLE BUSINESS PRACTICES

Smart Viet Nam demonstrates an unwavering commitment to conducting business with the utmost integrity and social responsibility. We adhere to a robust ethical framework that guides our operations and ensures alignment with the highest standards of responsible conduct. Our commitment to integrity extends to all aspects of our business, including transparency, fair practices, and ethical decision-making.

1. Corporate Social Responsibility (CSR) - Empowering Communities

At the core of our business strategy is our commitment to Corporate Social Responsibility (CSR). We actively prioritize supporting charitable organizations and initiatives that empower and uplift communities. Smart Viet Nam focuses on promoting education, environmental sustainability, and community development. We firmly believe that businesses have a responsibility to contribute to the social and economic well-being of the communities in which they operate.

• Our education initiatives include scholarships, educational programs, and partnerships with educational institutions to provide access to quality education for underprivileged students.

• We invest in environmental sustainability through initiatives like tree planting campaigns, waste management programs, and promoting renewable energy adoption.

• Smart Viet Nam actively supports community development projects such as infrastructure improvements, healthcare access, and vocational training programs to enhance livelihoods.

2. Health, Safety, and Environmental (HSE) Policies - Prioritizing People and the Planet

Smart Vietnam places paramount importance on the health, safety, and environmental impact of its operations. We have implemented comprehensive Health, Safety, and Environmental (HSE) policies and practices to prioritize the well-being of our employees, customers, and the planet.

• We conduct regular training programs to ensure that our employees are well-versed in safety protocols and best practices.

• Smart Viet Nam implements rigorous safety measures in all operational processes, from manufacturing to service delivery, to prevent accidents and promote a safe working environment.

• We actively pursue environmentally sustainable practices, such as reducing waste, optimizing energy consumption, and adopting eco-friendly technologies.

3. Employee Well-being and Development - Valuing the Human Capital

Smart Viet Nam recognizes that our employees are our most valuable asset. We prioritize their well-being and development by providing a supportive and inclusive work environment.

• We offer comprehensive training and development programs to enhance the skills and knowledge of our employees.

• Smart Viet Nam promotes a healthy work-life balance through flexible working arrangements, wellness programs, and employee assistance initiatives.

• We foster a culture of diversity, equity, and inclusion that values the contributions of every employee.

4. Customer Satisfaction - Exceeding Expectations

Smart Viet Nam is dedicated to understanding and meeting the needs and expectations of our customers. We strive to exceed these expectations by providing exceptional customer service and support.

• We actively listen to customer feedback and continuously improve our products and services based on their insights.

• Our customer-centric approach ensures personalized solutions and prompt assistance to enhance customer satisfaction.

• Smart Viet Nam aims to build long-term relationships with customers by delivering high-quality products and maintaining open lines of communication.

5. Community Development - Being a Responsible Corporate Citizen

We are committed to being a responsible and active member of the communities in which we operate.

• Smart Viet Nam supports local initiatives and organizations that promote community development, education, and environmental sustainability.

• We encourage our employees to engage in volunteer activities and community projects to contribute to the well-being of the communities we serve.

• Through strategic partnerships and collaborations, we actively participate in community-driven initiatives to address social challenges and contribute to sustainable development.

Smart Viet Nam joins blood donation campaign - Smart Vietnam’s Chairman

Upholding integrity, embracing corporate social responsibility, prioritizing health, safety, and environmental protection, valuing employee well-being and development, exceeding customer expectations, and actively contributing to community development, Smart Viet Nam exemplifies responsible business practices. These practices not only contribute to the social and economic development of the communities in which we operate but also form the foundation for Smart Viet Nam's sustained success and positive impact in the long run.